Last Updated: August 19, 2026
These Subscription & Billing Terms apply to paid and free ATREK plans provided by DZX Logistics LLC, doing business as ATREK. Capitalized terms not defined here have the meaning in the Terms of Service.
The Company Administrator may select plans, authorize renewal and usage charges, manage the payment method, schedule changes, and cancel subscriptions for Customer. Customer is responsible for keeping billing and contact information current.
Prices are in U.S. dollars and exclude applicable sales, use, and similar taxes unless an invoice says otherwise.
The standard Billing Period is a calendar month in UTC. On or about the first day of each month, ATREK may issue one combined invoice containing:
Each line identifies its service period. A combined invoice is charged as a whole. A mid-cycle TMS activation or immediate TMS upgrade may create a separate invoice. Routes charges are invoiced after the related usage period closes.
By starting a paid subscription, Customer expressly authorizes ATREK and its payment provider to store the selected payment method and make off-session charges for:
Customer represents that it is authorized to use the payment method and will keep sufficient funds and current billing information. ATREK may update stored payment credentials through card-network or payment-provider services.
Before consent, ATREK will display the plan, price, included limit, any overage rate, renewal frequency, cancellation method, and how a variable charge is calculated. Customer may cancel renewal through Billing or by contacting info@atrek.icu. Cancellation does not reverse, waive, or prevent charges already accrued or authorized.
Payments must be made without setoff, counterclaim, deduction, or withholding except where law requires otherwise. Customer is responsible for bank, card, currency-conversion, and similar charges imposed by third parties.
ATREK TMS Base Fees are paid in advance. A mid-month first activation is prorated through the next first day of the month. Access or an increased vehicle limit begins only after successful payment. ATREK does not bill retroactively for vehicles beyond the paid limit.
For each Billing Period, the TMS vehicle limit is measured by counted Vehicles, not solely by the number displaying a particular status at a given moment. A Vehicle is counted if it is in Accepted status at the start of the Billing Period or is accepted during that Billing Period. Once counted, it remains counted through the end of that Billing Period even if later changed to Rejected or Retired. A Rejected or Retired Vehicle stops counting only at the start of the next Billing Period, unless accepted again. Changing a counted Vehicle to Rejected or Retired does not create a mid-period credit, refund, or reduction in current-period limit usage.
If Automatic Upgrade is off, accepting a vehicle above the plan limit is blocked. Automatic Upgrade is off by default and requires separate Administrator consent. If enabled, ATREK may move Customer only to the next eligible public tier after first collecting the prorated price difference for the remainder of the month. If payment fails, the plan and vehicle remain unchanged and no upgrade debt is created. Automatic Upgrade is unavailable during Grace Period or while an invoice is unpaid. Movement above the highest eligible public tier requires an agreed Enterprise order.
A TMS downgrade takes effect next month and only if the Vehicles that will be counted at the start of that Billing Period fit the lower limit; otherwise the existing plan renews and Customer is notified.
| Plan | Tracked Loads / month | Base Fee | Overage |
|---|---|---|---|
| Free | 10 | $0 | Features unavailable after 10; no overage |
| Premium 100 | 100 | $50/month | $0.50 per additional Tracked Load |
| Premium 250 | 250 | $100/month | $0.40 per additional Tracked Load |
| Premium 500 | 500 | $150/month | $0.40 per additional Tracked Load |
| Premium 1000 | 1,000 | $200/month | $0.30 per additional Tracked Load |
| Max | Unlimited | $250/month | None |
Routes Base Fees and Premium Overage are calculated after the month closes and charged on the next invoice. Routes never automatically changes tier.
On Free, the first 10 eligible loads in a month receive Routes features. Starting with the 11th, tracking-map, progress, broker-link, history, and related Routes features remain disabled and no charge or debt is created.
A “Tracked Load” is a unique production load counted once when Routes is first enabled for that load in a Billing Period. A load whose tracking continues without interruption from the prior period is not counted again. Creating a load without enabling Routes does not count. Test and sandbox loads do not count. Archiving, deleting, disabling, or re-enabling the same load does not reduce or increase the count. Unused allowance does not roll over.
Premium Overage equals: (Tracked Loads minus included Tracked Loads, not less than zero) × the plan’s Overage rate.
Displayed usage and overage before month-end are estimates. Final usage is fixed at period close. The highest paid Routes tier active during that month determines the included limit and rate for the entire month.
ATREK’s metering and billing records control absent a manifest, reproducible error. Customer is responsible for monitoring usage and selecting a suitable plan. ATREK is not required to apply a cheaper tier, cap Premium charges at the price of Max, or retroactively optimize Customer’s plan. Disabling, deleting, or disputing a load after it was validly counted does not remove the charge.
A Routes upgrade is never automatic. The Administrator may upgrade during a month without an immediate charge. The higher limit and rate apply to the entire current month, estimated Overage is recalculated, and the full Base Fee for the higher plan is charged after month-end. A downgrade applies next month.
First activation of paid Routes mid-month accrues the full monthly Base Fee, which is charged after month-end, and provides the full monthly limit through month-end. Free usage already consumed in that month counts toward the paid limit. Canceling and reactivating does not create a second allowance.
Premium Base Fee plus Overage may exceed the price of a higher tier or Max. ATREK may display an estimate or recommendation, but Customer must choose an upgrade.
ATREK may provide any Customer with Demo Access for seven calendar days. A longer Demo Access period is available only to an Enterprise Customer and only when expressly approved by ATREK. Demo Access is separate from a paid subscription and from Grace Period, does not itself authorize any charge or automatic renewal, and may have limits selected by ATREK. Paid access begins only after Customer separately accepts the applicable paid terms. TMS additionally requires successful prepayment; Routes charges accrue after activation and are billed after the usage period.
For renewal of a previously active paid subscription, ATREK may attempt payment three times: on the due date (Day 0), the next calendar day (Day 1), and the following calendar day (Day 2). Customer authorizes these retries without separate approval for each attempt. Grace Period begins after the first renewal-payment failure. A failed initial TMS activation, upgrade, or reactivation payment does not begin Grace Period or provide paid TMS access.
During Grace Period, existing functions remain active, but new TMS upgrades or other actions requiring an increased prepaid limit are blocked. The paid Routes plan, included limit, and Overage rate in effect immediately before the failed charge remain applicable, and the Routes Base Fee and usage continue to accrue until the Billing Account becomes Inactive. If payment ultimately fails, accrued Routes Base Fees, Overage calculated under that prior plan, applicable taxes, and other previously authorized amounts remain payable. ATREK may shorten or withhold Grace Period where there is fraud, chargeback, revoked authorization, security risk, repeated delinquency, or other material breach.
After the final failed attempt, the Billing Account becomes Inactive. Any unpaid prepaid TMS Base Fee for the new, unprovided period is voided or credited and does not become postpaid debt. Routes Base Fees and Overage accrued for completed or partially completed usage periods, taxes, collection costs, and other previously authorized charges remain payable. A chargeback, payment-method removal, or account closure does not cancel these obligations.
ATREK may use lawful collection methods and recover reasonable collection costs. Reactivation is at ATREK’s discretion and requires payment of outstanding amounts and a valid payment method. Reactivating TMS also requires successful prepayment for the new period.
Cancellation must be completed through Billing or another method expressly made available by ATREK. TMS cancellation stops renewal at the end of its paid period. Canceling Routes alone moves it to Free after the current Billing Period while TMS continues. Ending TMS also ends paid Routes after the current Billing Period.
The Routes Base Fee and Overage continue to accrue until Routes access ends, and ATREK may issue and charge a final invoice afterward. Paying that invoice does not reactivate a subscription.
Except where law requires otherwise or a signed order form expressly states otherwise, all paid and accrued amounts are non-cancelable and non-refundable, prepaid TMS fees and accrued Routes Base Fees are not prorated, unused allowance has no cash value, and Customer receives no refund or credit for reduced use, unused time, suspension caused by Customer, integration failure, or a feature change. Any credit issued by ATREK is discretionary, applies only to future ATREK charges, expires as stated, and is not redeemable for cash.
After paid access ends or the account becomes Inactive, the Company Administrator ordinarily receives 30 days of limited access. Customer may view existing information using administrator credentials but may not add drivers, vehicles, or loads; bid on loads; or continue loadboard automation. ATREK provides no dedicated export service, but does not prevent Customer from preserving information through functions then available.
After 30 days, Customer Data is deleted from active systems without restoration, subject to backup rotation and legal retention. Customer is responsible for saving needed data before the deadline.
ATREK will provide at least 30 days’ notice before a price change applies to a future renewal. Changes to variable-charge authorization or Automatic Upgrade authorization require new consent where applicable.
Customer must review invoices and report a dispute to info@atrek.icu within 30 days after the invoice date, identifying the exact amount and basis. Failure to do so waives the dispute to the maximum extent permitted by law. Undisputed amounts remain payable and ATREK may continue collection and enforcement while a dispute is reviewed.
ATREK may correct clerical, calculation, tax, metering, or pricing errors. Confirmed overcharges may be credited or refunded at ATREK’s option; confirmed undercharges for already authorized Services or usage remain payable. ATREK is not bound by an obvious display or typographical error.
These terms are incorporated into the Terms of Service.